Shipping Rates

Please note that we are not able to ship to all countries yet. We cannot ship to PO or APO/FPO boxes. For international shipping we use FEDEX and for local orders we use the local express services.

Please note that rates are subject to change, please check the shipping price before finalizing your order. Rates vary depending on the shipping destination.

Delivery Time

Most often our items are in stock and available for immediate delivery. We generally ship orders from our warehouse within 2 business days for China and up to one week for export, unless otherwise indicated in the shipping information section on the product page. Please consider this packing time when selecting your shipping method. Also remember to NOT include weekends or holidays in calculating the estimated transit time for your shipment. Once your order has shipped, you will receive an email notification with tracking information.

Delivery times range of 1-10 business days from receipt of tracking information, depending on your location. Items are shipped from Shanghai China

Shipping Method

All Products will be shipped using FEDEX for international shipping or local express services for local deliveries.Shipment notification will be sent via email with the tracking number and shipping information. 

Return Policy

If any of our merchandise is defective, or does not otherwise meet your expectations, it may be returned for a refund or exchanged only if returned within 14 days of the date of receipt and in accordance with the following requirements:

  • You must notify www.ikki.com before attempting a return - unsolicited returns will not be accepted. If you need to make a return or exchange, please contact us at returns@ikki-online.com within 14 days of receipt of your purchase.
  • Returned merchandise must be in original condition and in the original packaging, and must be unwashed, unused and accompanied by the original IKKI sales receipt.
  • Opened merchandise will not be accepted for return or exchange. Merchandise that you purchased from locations other than this site will not be accepted. Additionally, merchandise purchased on this site cannot be returned under this policy to any other location.
  • All purchases of sales items are final. No returns or exchanges will be honored for sale items.

How to Make a Return

  • Contact us by email at returns@ikk-online.com to make sure your items are eligible for return or exchange. (Unapproved items will not be accepted.)
  • Once the return is approved, ship it back to us at the address below: 

    Return address:

    Shanghai QIBI International Trade Co., Ltd
    Jianguo Xi Lu 273, Building A4, Room 703
    0086 15221066532

  • To protect yourself, we recommend that you return merchandise to us through a delivery service that provides a tracking number and also requires a signature for verification of receipt (for example, FedExUPS or DHL). Please ensure that your package is insured and that shipping charges are prepaid. We do not accept returns via COD.
  • Refunds will be processed and credited to the same account to which your purchase was originally billed. Please allow up to four weeks from the date on which your merchandise is received by us for your account to be credited. Items that are part of an exchange will ship as soon as your return is received.

Production Qualities

Please remember that some of our products may show differences in color or texture that do not necessarily indicate defectiveness. Such differences are inherent in the manufacturing of natural fibers. 

Lastly, please note that we reserve the right to alter minor details of the products featured on this site and in other informational materials we provide in the interest of maintaining product quality and design integrity. Accordingly, products shipped to you may differ slightly from those depicted on this site or in such materials.

Damage in Transit

1. FOR UPS OR FEDEX GROUND SHIPMENTS:

Please do not refuse delivery of ground shipments, even if the box/bag appears damaged. Often a box can look damaged but due to the care taken in packaging our products, most likely the product is still intact. 

If you do notice any damage please contact returns@ikk-online.com.  We MUST be notified within 3 days of receiving a damaged delivery.

2. FOR LTL FREIGHT SHIPMENTS:

Before you sign for the delivery, it is important to inspect the packaging for any potential damage to any boxes/bags that may have occurred while in transit, and that the number of pieces listed on the shipping document (BOL) matches the number of pieces you are receiving. It is normal for the packaging to show some wear, but all damage to the box/bag should be noted on the BOL before you sign it, then follow the procedure for ground shipments above when unpacking the box/bag and contacting us.

However, if there is visible damage to the inner contents of a box or bag, refuse delivery of the order and contact us immediately at returns@ikk-online.com, so that we can manage replacement of the damaged item. Please state your order number when you mail us.

If you have questions about faster delivery options, or delivery to a location outside our shipping service area, or other delivery specifications, please contact us directly by e-mail at help@ikk-online.com 

Duty and Taxes

Please note that in some countries there are VAT or Duty Fees that apply before the package can be collected.  These vary for each country, so you could be charged extra fees by your customs department.  To find out how much this will be please liaise with you local customs department.  This is out of our control.

Shipping Rates

Please note that we are not able to ship to all countries yet. We cannot ship to PO or APO/FPO boxes. For international shipping we use FEDEX and for local orders we use the local express services.

Please note that rates are subject to change, please check the shipping price before finalizing your order. Rates vary depending on the shipping destination.

Delivery Time

Most often our items are in stock and available for immediate delivery. We generally ship orders from our warehouse within 2 business days for China and up to one week for export, unless otherwise indicated in the shipping information section on the product page. Please consider this packing time when selecting your shipping method. Also remember to NOT include weekends or holidays in calculating the estimated transit time for your shipment. Once your order has shipped, you will receive an email notification with tracking information.

Delivery times range of 1-10 business days from receipt of tracking information, depending on your location. Items are shipped from Shanghai China

Shipping Method

All Products will be shipped using FEDEX for international shipping or local express services for local deliveries.Shipment notification will be sent via email with the tracking number and shipping information. 

Return Policy

If any of our merchandise is defective, or does not otherwise meet your expectations, it may be returned for a refund or exchanged only if returned within 14 days of the date of receipt and in accordance with the following requirements:

  • You must notify www.ikki.com before attempting a return - unsolicited returns will not be accepted. If you need to make a return or exchange, please contact us at returns@ikki-online.com within 14 days of receipt of your purchase.
  • Returned merchandise must be in original condition and in the original packaging, and must be unwashed, unused and accompanied by the original IKKI sales receipt.
  • Opened merchandise will not be accepted for return or exchange. Merchandise that you purchased from locations other than this site will not be accepted. Additionally, merchandise purchased on this site cannot be returned under this policy to any other location.
  • All purchases of sales items are final. No returns or exchanges will be honored for sale items.

How to Make a Return

  • Contact us by email at returns@ikk-online.com to make sure your items are eligible for return or exchange. (Unapproved items will not be accepted.)
  • Once the return is approved, ship it back to us at the address below: 

    Return address:

    Shanghai QIBI International Trade Co., Ltd
    Jianguo Xi Lu 273, Building A4, Room 703
    0086 15221066532

  • To protect yourself, we recommend that you return merchandise to us through a delivery service that provides a tracking number and also requires a signature for verification of receipt (for example, FedExUPS or DHL). Please ensure that your package is insured and that shipping charges are prepaid. We do not accept returns via COD.
  • Refunds will be processed and credited to the same account to which your purchase was originally billed. Please allow up to four weeks from the date on which your merchandise is received by us for your account to be credited. Items that are part of an exchange will ship as soon as your return is received.

Production Qualities

Please remember that some of our products may show differences in color or texture that do not necessarily indicate defectiveness. Such differences are inherent in the manufacturing of natural fibers. 

Lastly, please note that we reserve the right to alter minor details of the products featured on this site and in other informational materials we provide in the interest of maintaining product quality and design integrity. Accordingly, products shipped to you may differ slightly from those depicted on this site or in such materials.

Damage in Transit

1. FOR UPS OR FEDEX GROUND SHIPMENTS:

Please do not refuse delivery of ground shipments, even if the box/bag appears damaged. Often a box can look damaged but due to the care taken in packaging our products, most likely the product is still intact. 

If you do notice any damage please contact returns@ikk-online.com.  We MUST be notified within 3 days of receiving a damaged delivery.

2. FOR LTL FREIGHT SHIPMENTS:

Before you sign for the delivery, it is important to inspect the packaging for any potential damage to any boxes/bags that may have occurred while in transit, and that the number of pieces listed on the shipping document (BOL) matches the number of pieces you are receiving. It is normal for the packaging to show some wear, but all damage to the box/bag should be noted on the BOL before you sign it, then follow the procedure for ground shipments above when unpacking the box/bag and contacting us.

However, if there is visible damage to the inner contents of a box or bag, refuse delivery of the order and contact us immediately at returns@ikk-online.com, so that we can manage replacement of the damaged item. Please state your order number when you mail us.

If you have questions about faster delivery options, or delivery to a location outside our shipping service area, or other delivery specifications, please contact us directly by e-mail at help@ikk-online.com 

Duty and Taxes

Please note that in some countries there are VAT or Duty Fees that apply before the package can be collected.  These vary for each country, so you could be charged extra fees by your customs department.  To find out how much this will be please liaise with you local customs department.  This is out of our control.


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